Jun 25, 2019
Recently my Foxtel service started playing up. Shock horror the Channel showing NCIS wasn't working.
I love NCIS and I was struggling to function without it - so I had no alternative but to contact Foxtel and get the issue resolved.
To date my dealings with Foxtel haven't been all that pretty but in trying to turn everything I do into a positive - I have been able to turn this whole episode into a learning experience - some good - some bad.
9 Marketing Tips Courtesy of Foxtel
- Computer generated bots can annoy customers with recurring issues. Be careful how they are used in customer service.
- Follow up sms messages are good but do not use them in a sneaky way.
- Be careful who you allow to wear your company uniforms and have them represent you.
- Pleasant call centre people are great but if theu have no solutions or empowerment even pleasant people can become annoying.
- If you are getting the runaround it pays to reach out to social media to get some action.
- Research appropriate #'s and @'s to include in your post.
- First post on social media to announce your issue with a company should not be a rant or a flame - stay rational and erudite.
- keep an eye on your own social media feeds to make sure none of your clients are publicly disgruntled.
- Move disgruntled clients to a private space to air their grievances politley and as quickly as possible.